Privacy Policy

1. Who We Are

Bloomline Digital LLC ("Company," "we," "us," or "our") operates the website bloomlinedigital.com and related services including Blossom Studio and Bloomline Academy. Our registered business address is:

Bloomline Digital LLC
[Business Address — To Be Updated]
Virginia, United States
Email: info@bloomlinedigital.com
Website: www.bloomlinedigital.com

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number when you contact us or fill out forms
• Business Information: Business name, type, location and description when using Blossom Studio questionnaire
• Payment Information: Payment details processed securely through Stripe and PayPal (we do not store your payment card details)
• Account Information: Username and preferences when creating accounts on our platforms
• Communications: Messages, emails and feedback you send us

2.2 Information Collected Automatically

• Usage Data: Pages visited, time spent, links clicked and browser type
• Device Information: IP address, browser type, operating system and device type
• Cookies: Small data files stored on your device (see Cookie Policy)
• Analytics: Website performance data through Google Analytics

2.3 Information from Third Parties

• Payment processors (Stripe, PayPal) may share transaction confirmation data
• Calendly may share booking information when you schedule consultations
• Social media platforms if you interact with our social media accounts

3. How We Use Your Information

We use the information we collect to:

• Provide, operate and improve our services
• Process payments and deliver purchased products and services
• Send service-related communications and updates
• Respond to your questions, comments and support requests
• Send marketing communications (with your consent)
• Analyze website usage to improve user experience
• Comply with legal obligations
• Prevent fraud and ensure security
• Deliver AI-generated content for Blossom Studio packages

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your data under the following legal bases:

• Contract Performance: To deliver services you have purchased
• Legitimate Interests: To improve our services and prevent fraud
• Consent: For marketing communications
• Legal Obligation: To comply with applicable laws

5. How We Share Your Information

We do NOT sell your personal information. We may share your information with:

• Service Providers: Stripe (payments), PayPal (payments), Calendly (scheduling), Voiceflow (chatbot), Anthropic (AI processing), Google Analytics (analytics)
• Legal Requirements: When required by law, court order or governmental authority
• Business Transfers: In connection with a merger, acquisition or sale of assets
• With Your Consent: For any other purpose with your explicit consent

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Customer account data: Duration of relationship plus 3 years
• Transaction records: 7 years (tax and accounting requirements)
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@bloomlinedigital.com.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately at info@bloomlinedigital.com.

9. Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. AI Processing Disclosure

Bloomline Digital uses artificial intelligence tools including Claude (Anthropic) to generate content for our services. Information you provide through Blossom Studio questionnaires may be processed by AI systems to create your deliverables. We do not use your personal data to train AI models.

12. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information and the right to opt-out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at info@bloomlinedigital.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: